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Terms and Conditions

By making online bookings, including birthday party bookings, purchasing booking vouchers, purchasing a gift-card, registering or topping-up your Powercard, you consent to receive email communications from Timezone Australia in accordance with our Privacy Policy, including communications to promote and market all current and future businesses, venues, products and services of The Entertainment and Education Group Australia (comprising Timezone Australia Pty Ltd and TEEG Australia Pty Ltd).

Each Kingpin customer agrees to the following rules:

Safety Rules

  1. Warning. There are inherent risks in the participation in Tenpin Bowling, Laser Skirmish and the use of the Amusement Games or Rides. You should consider this participation an exercise in good judgement and act in a responsible manner while using this venue.
  2. Responsibility. Adults / carers are responsible for persons under their supervision.
  3. Lane Approaches. No food or drink on the approach. Slippery, wet or sticky spots or substances can affect a bowler’s approach and cause a fall and serious injury. If the approach is sticky or slippery, stop bowling and ask a staff member for assistance.
  4. Ball and Shoes. Wear bowling shoes (with socks) while bowling or pre-approved shoes at the discretion of the venue manager. Have the correct fit for the bowling ball and shoes. See a staff member for help selecting or changing a ball or shoes.
  5. Foul Line. Lanes are treated with oil and are extremely slippery. Crossing the foul line can cause a fall and serious injury. Please obey safety signs in the venue and do not cross the foul line for any reason.
  6. Tripping Hazards. Watch for step-ups to and from the approach and other areas of the venue and keep all coats, bags and personal belongings out of the walking paths to avoid tripping. Tell a staff member about any tripping hazard right away.
  7.  Equipment. Mechanical equipment is dangerous and can cause injuries. If a ball or pin is stuck ask a staff member for assistance immediately. Any lane faults must be reported to reception. While a fault is being attended to, no balls are to be sent down the lane
  8. Ball Return. The ball return has moving parts. Serious injury can result from reaching into the ball return opening. Keep hands away from the ball return and ball return tray. Watch children.
  9. Bowling: Do not bowl more than one ball down the lane at any time.
  10. Staff Direction: You must obey all reasonable verbal or written instructions / warnings given by Kingpin staff

House Rules

  1. Kingpin will serve all customers in a friendly and courteous manner. No person will be denied service on the basis of ethnicity, gender, sexual orientation, religion, physical disability or age.
  2. We cannot guarantee you or your guests will be able to complete your activities, if you or any guests in your group are late.
  3. Kingpin may refuse service or access to a venue based on a customer's inappropriate behaviour or dress attire. No item which, in Kingpin’s opinion, may be dangerous, encourage aggressive behaviour or be disruptive is permitted in the venue.
  4. Footwear must be worn at all times in our venues
  5. Hats / Caps may be asked to be removed- subject to security requirements
  6. There will be no use of alcohol or illegal drugs, other than alcoholic beverages provided by Kingpin
  7. Customers must comply with laws and regulations controlling the use of alcoholic beverages
  8. After 11pm all minors must be accompanied by their own parent or legal guardian
  9. Kingpin does not permit outside food or drink (except birthday cakes or similar items approved in advance by Kingpin) in the venue.
  10. Kingpin may, in its sole discretion, delay, suspend or end a bowling or M9 Laser Skirmish game or suspend or cancel a customer's use of the venue in whole or in part and at any time for any reason without penalty or refund.
  11. Kingpin is not liable for delays, postponements or other circumstances related to or caused by circumstances beyond its control including but not limited to the unavailability of lanes, loss of electricity, inclement weather, scheduling, fire, cyclone or flood.
  12. Patrons with an Epileptic condition need to understand that there are multiple flashing lights in the venue that may result in a seizure.
  13. For your safety and comfort there are height, weight and age restrictions on some rides and amusement machines. Please refer to the displayed signage for specific details
  14. Design and systems of Kingpin are protected by copyright and other intellectual property rights. You must not infringe those rights
  15. Any photographs, videos or sound recordings taken by you must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited and may result in loss or damage to Kingpin
  16. Your image may be taken at any time for security purposes or for use in marketing materials
  17. All Kingpin venues are non-smoking
  18. To the extent permitted by law, Kingpin takes all reasonable steps to provide you with a safe and enjoyable Bowling Venue. However Kingpin will not be liable to any person in respect of any loss of or damage to the personal property of, or the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of Kingpin) or otherwise

Online Booking Rules

  1. We recommend that you arrive at least 15 minutes prior to your reservation to check in at reception and receive the correct bowling shoes. (please note our venues open at 10am - all 10am bookings to arrive for the opening time)
  2. We cannot guarantee you or your guests will be able to complete your activities, if you or any guests in your group are late.
  3. Online bookings are not refundable unless you are entitled to a refund under the Australian Consumer Law. We can change reservation times provided that at least 24 hours’ notice is given (subject to availability and price).
  4. In the unforseen circumstance Kingpin has encountered lane technical issues your bowling start time may run later than the above confirmed start time.
  5. If you appear to be under the age of 25 you will be required to supply suitable identification to prove you are over the age of 18.
  6. We only accept the following forms of identification: Valid Australian Driver’s License, Australian & International Passport or Australian Proof of Age Card
  7. Guests will not be permitted entry into any Kingpin venue if deemed intoxicated
  8. After 11pm all minors must be accompanied by their own parent or legal guardian 
  9. Price and availability information is subject to change without notice
  10. NSW, VIC, NT & SA Guests: Alcoholic beverages and bar tabs may only be purchased by persons over the age of 18. You may be asked to prove that you are over the age of 18 by presenting a valid form of ID. Kingpin supports the responsible service of alcohol and reserves the right to refuse to serve you if doing so would result in a contravention of any law, the conditions of the liquor licence at one of our venues or our internal policies. In the event that you are refused service, any alcoholic beverages or bar tab that you have purchased will be forfeited and you will not be entitled to a refund or compensation. Where you do not use a bar tab that you have purchased in full, you will be provided with a refund
  11. QLD Guests: Alcoholic beverages may only be purchased by persons over the age of 18. You may be asked to prove that you are over the age of 18 by presenting a valid form of ID. Kingpin supports the responsible service of alcohol and reserves the right to refuse to serve you if doing so would result in a contravention of any law, the conditions of the liquor licence at one of our venues or our internal policies. In the event that you are refused service, any alcoholic beverage that you have purchased will be forfeited and you will not be entitled to a refund or compensation.

  12. Vouchers and bookings can only be purchased through this web site by using a major credit card, PayPal, gift card or our pay in venue option. Your credit card or PayPal account will be debited at the time of ordering. Pay in venue requires you to pay the total booking amount before play, and can be paid in cash, by gift card or by using a major credit card.

Gift Card Terms & Conditions

Physical and electronic gift cards purchased through this website on and from 29 March 2018 are subject to the following terms and conditions:

TERMS AND CONDITIONS OF USE: By purchasing or using this gift card, you agree to be bound by the following terms and conditions. Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. The credit balance on this card is redeemable for goods and/or services at ZONE BOWLING, KINGPIN and TIMEZONE venues within Australia only. Gift cards are not redeemable for cash, cannot be re-sold and cannot be reloaded. Gift cards will expire 36 months from the issue date, at which time any unused balance will be forfeited. No change will be given but any remaining balance may be applied to future purchases. If a purchase exceeds the available card balance, you must make up the difference with another payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence on our part or on the part of our employees. For card balance or assistance, please call our Help Desk on 1300 55 42 68.

Fair Play Policy

A fair play policy applies for Unlimited Bowling & or Laser Skirmish or any promotion where an unlimited play component is offered. To ensure that all patrons get a fair attempt at the various activities, some people will be asked to move on to play another activity to ensure fairness.

The Policy

  1. Bowling – 2 games guaranteed, then subject to availability
  2. Laser Tag – 2 games guaranteed, then subject to availability
  3. The manager on duty reserves the right to allocate guests to activities

FREE ACTIVITY PASSES

In addition to any specific terms printed on the pass, free activity passes are subject to the following terms and conditions.

  1. A reference to one activity is a reference any one of the following:
    1. One game of bowling;
    2. 3 missions of laser tag;
    3. 30 minutes of table tennis; or
    4. 30 minutes of selected arcade games.
  2. Kingpin reserves the right to reject defaced, mutilated or altered passes. Lost or stolen passes will not be replaced.
  3. Passes are not redeemable online, are not transferable and cannot be redeemed for cash.
  4. The original pass must be surrendered at the time of redemption.
  5. “Free fun pass”, "Squad Pass" and "Double Trouble" cards are not available for use Friday or Saturday after 6pm.

 

$10 30MIN FREEPLAY PASS TERMS AND CONDITIONS:

  1. This pass can only be used on RED and YELLOW swiper games.
  2. Excludes games with physical prizes.
  3. Your 30minutes begins once the card is first tapped on the day of purchase. It expires at the end of the day.
  4. There is a 45 second delay between swipes.
  5. No tickets are collected or awarded on this card, it is purely for practice.
  6. No sharing of Freeplay cards, one card per person.
  7. Gameplay credit balance will not be used if loading onto a pre-existing card, gameplay balance will recommence after 30 minutes of Freeplay.

 

REFERENCE TO ACTIVITIES IN GROUP AND CORPORATE PACKAGES

Kingpin offers a variety of group and corporate packages for events attended by a minimum of 6 guests. A reference to ‘one activity’ or ‘two activities’ in any promotional material relating to such packages is to be interpreted in accordance with the following terms.

  1. A reference to one activity means any one of the following:
    1. One game of bowling
    2. 2 Laser missions (at selected venues)
    3. 30 minutes of selected arcade games
    4. One hour of karaoke (at selected venues)
    5. One hour escape room (at selected venues)
    6. 3 games of Virtual Reality
  2. A reference to two activities is a reference to any two of the above activities

REFERENCE TO ACTIVITIES IN SCHOOL SPORT AND VACATION CARE PACKAGES

Kingpin offers a School Sport and Vacation Care package for events attended by a minimum of 15 guests. A reference to ‘one activity’ or ‘two activities’ in any promotional material relating to such packages is to be interpreted in accordance with the following terms.

  1. A reference to one activity means any one of the following:
    1. One hour of bowling
    2. One indoor ropes session (at selected venues);
    3. 2 Laser missions
    4. 30 minutes of table tennis (at selected venues);
    5. 30 minutes of selected arcade games; or
    6. One hour of karaoke (at selected venues)

AGE & HEIGHT RESTRICTIONS
-How old do you have to be to play Laser Tag?
For safety reasons, the minimum age for our laser arenas is 6 years old. 

-How old do you have to be to do a Cryptology Escape Room?
For safety reasons, the minimum age for our escape rooms is 14 years old. 

-How old do you have to be to do TopSpin Table Tennis?
There is no minimum age for table tennis.

-How old do you have to be to have a party?
We recommend that Kingpin parties are for kids aged 5 and above to deliver the best experience for the children.

-How tall do I have to be to play Omni Virtual Reality?
There are no age restrictions, however for safety reasons the following height and weight restrictions apply:

  • Minimum height of 110cm
  • Children between 110 and 122cm must be accompanied by an adult
  • Maximum weight of 130kg

Please do not play if you are pregnant, claustrophobic, have a heart condition or are prone to motion sickness or dizziness.

KINGPIN BIRTHDAY PARTY BOOKING TERMS & CONDITIONS

  1. We cannot guarantee you or your guests will be able to complete your birthday party if you or any guests in your group are late.
  2. In the unforeseen circumstance Kingpin encounters technical issues your birthday party start time may begin later than the original booking start time.
  3. The purchasing of birthday party packages and extras may be subject to credit card and other fees. Kingpin reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
  4. Birthday party prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in AUD and include GST.
  5. Birthday party booking deposits can be purchased through this web site or over the phone by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of booking.
  6. Birthday party booking deposits can also be purchased at any Kingpin centre by using EFTPOS or Cash. Your EFTPOS account will be debited at the time of booking.
  7. Kingpin uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
  8. Payments are processed in real-time
  9. Kingpin does not have access to your full card number, this credit card payment is secured by DPS
  10. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  11. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
  12. Kingpin reserves the right to refuse any order placed for any Kingpin birthday party packages. Management reserves the right to change terms and conditions at any time without notice.
  13. A $150 deposit is required when booking your party; the final balance is to be paid 4 business days prior to your event based on your final guest numbers. A minimum of 3 business days' notice before the party booking is required to receive a refund of the deposit amount. Credits will be given for cancellations within 3 business days of the event. 
  14. There is a minimum of 8 guests required for a birthday party booking
  15. No external food or beverage is permitted, unless in relation to a food allergy which the centre has been made aware of
  16. Your birthday party group will either be eating in the centre's party room [selected centres], or on the concourse, subject to availability and dependent on the selected package
  17. You must arrive 30 minutes prior to your birthday party start time to ensure your party begins on time. Kingpin birthday parties run for the following lengths of time: Kids Silver Package: 2-3 hours | Kids Gold Package: 3-3.5 hours | Kids Platinum Package: 3-3.5 hours | Teens Silver Package: 2-3.5 hours | Teens Gold Package: 3-4 hours
  18. 500 & 200 ticket values added into kids & teens packages are the final amount of tickets each guest will receive, 30 minutes of playtime is not a ticket-accruing feature. 
  19. The following information must be confirmed 72 hours before your booking;
  20. Final number of guests attending
  21. Any special dietary requirements i.e. vegetarian or food intolerances;
  22. If you would like to order any additional platters, cake or extras; and
  23. If you require any additional lanes booked for older siblings or adults
  24. Platters cannot be cancelled within 72 hours of the party
  25. Laser Tag cannot be exclusively booked unless your group fills capacity of the arena.
  26. If your party is Laser Tag only, closed sport shoes must be worn by all guests.
  27. The minimum age for children at Kingpin parties is 6 years old
  28. The minimum age for children to participate in Laser Tag at Kingpin parties is 6 years old
  29. The minimum age for children to participate in Cryptology Escape Rooms at Kingpin parties is 14 years old
  30. The minimum age for children to participate in Table Tennis at Kingpin parties is 6 years old

Subscriber Rewards Terms & Conditions

Kingpin members and customers who subscribe to receive communications from Kingpin are entitled to receive the following member Benefits

  1. One FREE activity on the day of your birthday sent via email.
  2. It can take up to a month to process the one FREE activity on your birthday if a guest signs up via the website or booking engine.
  3. One FREE activity can refer to any one of the following:
    1. One game of bowling
    2. One 30 minute laser tag session
    3. 30 minutes of table tennis
    4. 30 minutes of selected arcade games
  4. Cannot be used in conjunction with any other offer, birthday party bookings or group and corporate event bookings.
  5. Access to exclusive promotional deals, special offers and any additional benefits sent via email that may be periodically introduced

School Holiday Pass Terms and Conditions

  1. The Holiday Passes are only available during school holidays.
  2. The Holiday Passes include either one or two activities depending on your purchase.
  3. One activity is defined as:
    1. One game of bowling
    2. Two missions of laser tag
    3. One hour of karaoke 
    4. One hour of escape rooms 
  4. All activities must be used on the same day and by the same person.
  5. The Luxe Holiday Pass includes $15 arcade credit. The Ultimate Holiday pass includes $20 arcade credit. 
  6. Arcade credit is non-refundable for cash.
  7. Arcade credit cannot be spent on activities.
  8. Arcade credit expires after 12 months, as per powercard terms & conditions.
  9. The Holiday Passes include 200 prize tickets for use to redeem prizes in the Winners Vault prize shop.
  10. Prize tickets are non-refundable for cash.
  11. Prize tickets cannot be spent on activities
  12. The Luxe Holiday Pass includes $20 food and beverage credit to be spent on food and beverage items only.
  13. $20 food and beverage credit cannot be spent on activities.
  14. $20 food and beverage credit must be spent in one transaction, no change will be given.
  15. $20 food and beverage credit is non-refundable for cash.
  16. $20 food and beverage credit must be used on the same date as the activities are redeemed.
  17. The Holiday Passes not available in conjunction with any other offer.
  18. The Holiday Passes are only valid during school holidays in each state.

PayPal Bill Share

After placing a general online booking* via the ZONE BOWLING, Kingpin or Playtime website, you will be provided with the opportunity to use PayPal Bill Share. PayPal Bill Share is a product which allows you to request money from your friends to share the cost of the booking. PayPal Bill Share is accessible on the Booking Confirmation page once you have completed your online booking.


You acknowledge and agree that:

  • ZONE BOWLING, Kingpin or Playtime is not responsible for the operation of PayPal Bill Share and is merely making this feature available to customers on its website. Your use of PayPal Bill Share is governed by the PayPal User Agreement and ZONE BOWLING, Kingpin or Playtime will not be responsible for anything to do with your use of PayPal Bill Share;
  • We do not guarantee that the PayPal Bill Share process will be error-free;
  • ZONE BOWLING, Kingpin and Playtime does not manage any aspect of the money requests you complete within PayPal Bill Share; this activity is conducted, and managed entirely, by PayPal;
  • ZONE BOWLING, Kingpin and Playtime does not guarantee that the money requests you send using PayPal Bill Share will be received by the intended recipients or fulfilled by the desired parties;
  • Under no circumstances will ZONE BOWLING, Kingpin or Playtime be liable to you for any claim, damage, expense, loss or liability suffered or incurred by you with respect to your use, or a failure, of PayPal Bill Share.


For more information on requesting money with PayPal, please visit https://www.paypal.com/au/webapps/mpp/receive-payments-online.

* Not available for birthday party bookings or gift card purchase

King's Coin Promotion

1. King's Coin valid for one day only
2. King's Coin is only valid on $60, $100 and $200 load amounts. Load $60 and receive $120 in arcade credit. Load $100 and receive $200 in arcade credit. Load $200 and receive $400 arcade credit. Bonus amount does not include normal bonus load i.e. Load $50 receive $70
3. King's Coin, arcade credit loaded on a double dollars day is valid for 12 months.
4. King's Coin, arcade credit must be loaded on a single Powercard.
5. King's Coin, arcade credit can only be bought and loaded in venue.
6. King's Coin is not available with any other offer.

Powercards

By purchasing or using a Powercard, you agree to be bound by the following terms and conditions. Treat this Powercard like cash. Kingpin will not be held responsible for defaced, mutilated, altered, lost or stolen Powercards and these will not be replaced, refunded or redeemed. Register your details in venue and we may be able to transfer your tickets and cash balance. The credit balance on this Powercard is redeemable for game use at Timezone, Kingpin and ZONE BOWLING venues within Australia only. This Powercard cannot be used for birthday party deposits, to purchase gift cards or to acquire Timezone, Kingpin or ZONE BOWLING goods and/or services online. This card is not redeemable for cash and cannot be re-sold. The cash balance and tickets on this Powercard cannot be exchanged for cash. No change will be given for remaining balances but any remaining balance may be applied to future play credit. This Powercard will expire 1 year from the last used date, at which time any unused balance and tickets will be forfeited. You are liable for all transactions on this Powercard except to the extent to which there has been fraud or negligence on our part or on the part of our employees. Monies, bonuses and tickets cannot be split across separate Powercards. All loads must be onto a single Powercard and any bonus amounts placed onto the same Powercard.

Eat & Play Free Promotion

1. For every $65 spent in one transaction guests can receive $20 free arcade credit
2. The transaction may include any combination of food and beverage items, however it does not apply when the transaction only includes beverage items
3. Offer does not apply to group bookings or platter sales
4. The card pre-loaded with $20 arcade dollars should be treated as cash. If it is lost or stolen it cannot be replaced.

5. MOP (service to table app) deals only, excludes bar orders.

Virtual Reality Bundle Deal

  • Available at Kingpin Canberra, Crown, Townsville and Chermside.
  • Includes 3 VR games of the guest’s choice. Guests can choose 3 of the same game or 3 different games.
  • One bundle per guest, i.e. two people cannot share a bundle
  • The bundle can be used across more than one day
  • The VR Kings bundle game card should be treated like cash. If guests misplace the VR Kings game card it cannot be replaced nor can the remaining game balance.

“KINGPIN WIN A TEEN PARTY” PROMOTION

TERMS AND CONDITIONS

  1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
  2. Entry is only open to Australian residents (excluding TAS/WA) aged 13 years or over.
  3. Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this promotion.
  4. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st
  5. Entries into the promotion open on 27/02/2023 and close at 11:59pm AEDST on 31/03/2023 (“Promotional Period”).
  6. To be eligible to enter, individuals must undertake the following steps during the Promotional Period:
  • visit https://www.kingpinplay.com/en-au/win-a-teen-party either directly or via a digital media advertisement;
  • follow the prompts to the promotional entry page;
  • input the requested details including their full name, valid email address and contact phone number;
  • input the name of a friend or family member aged 13 years or over that they believe deserves a free party (“Nominated Person”) and include a response as to why they feel this Nominated Person deserves a free party. Response must be a maximum of 25 words and;
  • Include the details of a preferred Kingpin venue for the free party to take place should they be deemed a winner; and then
  • submit the fully completed online entry form.

The entrant acknowledges that they have the relevant consent to nominate the Nominated Person for the purposes of this promotion (i.e. the consent from the Nominated Person or where the Nominated Person is under 18 they have obtained the Nominated Person’s parent/legal guardians consent) and that the Nominated Person is a resident of NSW, ACT, VIC, QLD, NT or SA. Individuals from WA or TAS cannot be nominated.

  1. Only one (1) entry is permitted per person, however a Nominated Person can be nominated more than once.
  2. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  3. Incomplete or indecipherable entries will be deemed invalid.
  4. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
  5. The judging will take place at Kingpin, 60 Miller Street, Level 8, North Sydney NSW 2060 commencing from 04/04/2023. The judges may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible entrant. The winner will be notified by telephone and email. Where the winner is not the Nominated Person’s parent/legal guardian, the Promoter will instruct the winner, to have the Nominated Person or their parent/guardian if under 18 to reach out to the Promoter directly to organise prize fulfilment. This is a game of skill and chance plays no part in determining the winner. Each entry will be individually judged based on how reasonable the response to the promotional question is as well as literary and creative merit.
  6. The Promoter’s decision is final and no correspondence will be entered into.
  7. The best valid entry as determined by the judges will win a party for their Nominated Person and up to 10 of their friends at their preferred Kingpin location (as indicated on their entry) valued at up to $3000. The party will run for a duration of 3 hours and will include the following:
  • Return limo transfers for the Nominated Person and up to 10 of their friends from the Nominated Person’s residence to their chosen Kingpin location, if the winner resides within a 20-25km radius of their preferred Kingpin location. If the winner resides outside of this radius the winner (and their friends) will be responsible for making their own way to and from the Kingpin location;
  • A DJ
  • A Photographer
  • Private Party Room
  • Unlimited Games
  • Party food and drinks
  1. It is a condition of accepting and attending the party prize that the winner and their guests be accompanied by their parent or legal guardian at all times, before, during, and after the party; and that such parents or legal guardians may be required to sign a legal release in a form to be determined by the Promoter in its absolute discretion.
  2. The Promoter’s decision is final and no correspondence will be entered into.
  3. During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age.
  4. If for any reason the winner does not take or redeem the prize (or an element of the prize) at/by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.
  1. If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification.
  1. The party prize is subject to the Kingpin venue terms and conditions. All party attendees expressly agree (and winners warrant that all party guests will agree) that they may be photographed or filmed whilst participating in a party prize, and that their name, likeness, image and/or voice (including photograph, film and/or recording of the same) can be used by Kingpin in any media for an unlimited period without remuneration for the purpose of promoting Kingpin and its venues and services. The Promoter and event organisers hereby expressly reserve the right to eject any person for any inappropriate behaviour, including but not limited to intoxication, whilst participating in any element of the prize.
  2. Total prize pool value is up to $3000. The prize, or any unused portion of the prize, are not transferable or exchangeable and cannot be taken as cash.
  3. Entrants agree that they are fully responsible for any materials they submit via the promotion including but not limited to comments, recordings and images (“Content”). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:
  • they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
  • their Content shall not contain viruses or cause injury or harm to any person or entity;
  • they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;
  • they will obtain full prior consent from any person who has jointly created or has any rights in the Content to the uses contemplated by these Terms and Conditions, and the Content does not infringe the rights of any third party;
  • they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and
  • they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.

Without limiting any other terms herein, the entrant agrees to indemnify the Promoter for any breach of the above terms.

  1. As a condition of entering this promotion, each entrant licenses and grants the Promoter, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (which shall include Content) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.
  2. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  3. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  4. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.
  5. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  6. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) if the party event is delayed, postponed or cancelled for any reason beyond the reasonable control of the Promoter; (f) any tax liability incurred by a winner or entrant; or (g) use of the prize.
  7. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.kingpinplay.com/en-au/privacy.In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose PI to any entity outside of Australia.
  8. The Promoter is TEEG Australia Pty Ltd (ABN 61 003 710 110) of 60 Miller Street, Level 8, North Sydney NSW 2060.

In venue Mobile Food Ordering App

  1. Mobile Ordering App orders are not refundable unless you are entitled to a refund under the Australian Consumer Law.
  2. You may be asked to prove that you are over the age of 18 by presenting a valid form of ID. Kingpin supports the responsible service of alcohol and reserves the right to refuse to serve you if doing so would result in a contravention of any law, the conditions of the liquor licence at one of our venues or our internal policies. In the event that you are refused service, any alcoholic beverages that you have purchased will be forfeited and you will not be entitled to a refund or compensation.
  3. If you appear to be under the age of 25 you will be required to supply suitable identification to prove you are over the age of 18.
  4. We only accept the following forms of identification: Valid Australian Driver’s License, Australian & International Passport or Australian Proof of Age Card
  5. Orders can only be purchased through the Mobile Ordering App by using a major credit card, PayPal, gift card or our pay in venue option. Your credit card or PayPal account will be debited at the time of ordering.

WORD OF KING DAY TERMS & CONDITIONS 

These Terms and Conditions (‘Terms’) govern your use of the National Selfie Day  (‘Campaign’)and Kingpin (‘venue’) by TEEG AUSTRALIA PTY LTD (‘Promoter’) (ABN 61 003 710 110), 60 Miller Street Level 8 North Sydney NSW 2060, Australia. By taking part in National Selfie Day you agree to be bound by the following terms and conditions. 

  1. The Promoter reserves the right to modify, suspend, delay or cancel the campaign and these Terms without notice in the event of a catastrophe, pandemic, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control. If any changes to the Campaign are made, the Promoter will publish a notification via kingpinplay.com and/or @kingpin_play Instagram page as soon as possible. 

PRIVACY POLICY & COPYRIGHT 

  1. By taking part in the Campaign you consent to your personal information being collected and handled by the Promoter in accordance with its Privacy Policy. 
  2. By taking part in the Campaign you consent to receiving marketing communications from Kingpin in accordance with its Privacy Policy, including communications to promote and market all current and future businesses, venues, products and services of The Entertainment and Education Group Australia (comprising Timezone Australia Pty Ltd and TEEG Australia Pty Ltd).
  3. Design and systems of Kingpin are protected by copyright and other intellectual property rights. You must not infringe those rights.

RULES OF ENTERING THE COMPETITION

  1. Entry is open to residents of Australia aged eighteen years or over only
  2. Employees of the Promoter are ineligible to enter.
  3. The campaign commences 12.00pm local time on 21st June 2023, and concludes once all 50 winners have been selected at each venue but will end 11:59pm local time 21st of June 2023 if 50 guests is not met.
  4. One entry per person. Multiple entries from the same person will be disqualified. 
  5. Transport to and from a Kingpin venue and all other ancillary costs are the responsibility of the entrant. 
  6. The Promoter reserves the right to, at any time, verify an entry or entrant and disqualify an entrant the Promoter has reason to believe has submitted an entry not in accordance with these Terms and Conditions.
  7. The Promoter reserves the right to modify, suspend or terminate the campaign without notice.
  8. The Promoter is not liable for any loss (including loss of opportunity) or damage (including, but not limited to, direct, indirect or inconsequential loss) or personal injury in relation to this campaign or the use of, or participation in, the prize.
  9. In order to receive the $50 arcade voucher, guests must take a selfie in a kingpin venue on 1st June from 12pm (A "Selfie" typically refers to self-portrait photos that are taken with a camera held at arm's length, as opposed to those taken by using a self-timer or remote.)
  10. Selfie needs to be shared on an Instagram story or in-feed post using the correct hashtags and tags. (#KingpinSelfieDay, #KingpinPlay, @kingpin_play)
  11. Once posted, Instagram post must be shown to a Kingpin employee and marked off accordingly. 
  12. A post must comply with all entry requirements to be deemed a winning entry. 
  13. Only 50 winners per venue are permitted for 8 venues, with a total of 400 winners nationally. Once 50 selfies are shown to Kingpin staff and all arcade passes are handed out, the competition is over. 
  14. Participating venues include 
  15. Winners will be notified directly from Kingpin employees within each Kingpin venue on 21st June and will receive their prize on 21st June 2023.

CONDITIONS OF VOUCHER: 

  1. The offer is available to guests aged 18 years or older and is not redeemable for cash. 
  2. The voucher can only be used for in-venue arcade transactions and cannot be used for online transactions or in conjunction with any other offer or promotion.
  3. $50 voucher (“Voucher”) redeemable in-store at any Kingpin venue for the first 50 guests who share a selfie using the correct tags. 
  4. Voucher can only be used in the  arcade at any Kingpin venue. 
  5. Only one Voucher is permitted per person  
  6. Voucher expires 12 months from the first in-venue use date. 

PATRONS 

  1. Guests will not be permitted entry into the Venue if deemed intoxicated. 
  2. Kingpin may refuse service or access to a venue based on a customer's inappropriate behaviour or dress attire. No item which, in Kingpin’s opinion, may be dangerous, encourage aggressive behaviour or be disruptive is permitted in the venue.
  3. Footwear must be worn at all times in our venues
  4. Hats / Caps may be asked to be removed- subject to security requirements

SERVICE 

  1. Kingpin will serve all customers in a friendly and courteous manner. No person will be denied service on the basis of ethnicity, gender, sexual orientation, religion, physical disability or age.

PHOTOGRAPHY

  1. Your image may be taken at any time whilst in the venue for security purposes or for use in marketing materials. 
  2. Guests consent to the Promoter using their photographs or videos in any media for an unlimited period without remuneration for the purpose of promoting this campaign (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

Safety Rules

  1. Warning. There are inherent risks in the participation in Tenpin Bowling, Laser Skirmish and the use of the Amusement Games or Rides. You should consider this participation an exercise in good judgement and act in a responsible manner while using this venue.
  2. Responsibility. Adults/carers are responsible for persons under their supervision.
  3. Lane Approaches. No food or drink on the approach. Slippery, wet or sticky spots or substances can affect a bowler’s approach and cause a fall and serious injury. If the approach is sticky or slippery, stop bowling and ask a staff member for assistance.
  4. Ball and Shoes. Wear bowling shoes (with socks) while bowling or pre-approved shoes at the discretion of the venue manager. Have the correct fit for the bowling ball and shoes. See a staff member for help selecting or changing a ball or shoes.
  5. Foul Line. Lanes are treated with oil and are extremely slippery. Crossing the foul line can cause a fall and serious injury. Please obey safety signs in the venue and do not cross the foul line for any reason.
  6. Tripping Hazards. Watch for step-ups to and from the approach and other areas of the venue and keep all coats, bags and personal belongings out of the walking paths to avoid tripping. Tell a staff member about any tripping hazard right away.
  7.  Equipment. Mechanical equipment is dangerous and can cause injuries. If a ball or pin is stuck ask a staff member for assistance immediately. Any lane faults must be reported to reception. While a fault is being attended to, no balls are to be sent down the lane
  8. Ball Return. The ball return has moving parts. Serious injury can result from reaching into the ball return opening. Keep hands away from the ball return and ball return tray. Watch children.
  9. Bowling: Do not bowl more than one ball down the lane at any time.
  10. Staff Direction: You must obey all reasonable verbal or written instructions / warnings given by Kingpin staff

 

"FREE $20 GAMES CREDIT WHEN YOU SPEND $150+ ONLINE" CONDITIONS

This offer is available for all bookings made and finalised from the 24th of July to the 30th of September 2023, regardless of future date of booking. The booking will include 1x $20 arcade powercard credit for each $150 amount spent in a single general or social booking. 

Exclusions apply:

  1. Bookings for general or social events only. Any corporate or birthday party events will not be included.
  2. Booking must be placed between 24th July - 30th September. Bookings for a future date placed in this time will be included. However bookings for a date within this period but booked prior to July 24th will not be included.
  3. Excludes any other promotional offers.
  4. Excludes gift card bookings.
  5. This offer is not redeemable for cash nor can the $20 free powercard be refunded as a value amount. 

 

FREE BOWLING THURSDAYS TERMS & CONDITIONS

  1. Offer available to purchase online on Thursdays only, beginning August 3rd 2023 at 4:30PM AEST.
  2. Offer will remain ongoing for the year of 2023 with expiration on the 31st of December. 
  3. Excludes any other activities beyond bowling.
  4. 'Beer' is defined as a schooner sized beverage of on-tap LION branded beer/cider or in certain cases alternative soft drink. 
  5. 'Burger' is defined as any of the regular sized standard café menu burgers, excludes kids burgers.
  6. 'Bowling' is defined as 1 standard 10 round game of bowling per person. 
  7. This offer must be completely redeemed on the date of Thursday that is booked/paid for. Date will be written on the Free Bowling Thursday pass provided and it remains up to the guest to redeem and mark off with a team member all three items throughout the venue on this date.
  8. Burger, beer and bowling options are limited to venue availability. 

 

"BIRTHDAY KID GOES FREE" TERMS & CONDITIONS

  1. Excludes add ons and extras.
  2. Minimum spend must still total $400 and minimum deposit to secure booking is $150. 
  3. Discount is not applicable to general or Group & corporate bookings, excludes any other offer and cannot be redeemed for cash. 
  4. The terms & conditions of the standard Kingpin party booking policy apply to all discounted bookings
  5. Bookings must be made and confirmed during the month of September 2023, for parties had up until November 30th 2023. 
  6. Discount is equivalent to the value of 1 persons package in the same level of party package selected for the booking, regardless of number of birthday kids.

 

$20 RETURN VOUCHER TERMS & CONDITIONS

If you received a return voucher after a party or event for $20 Off Kingpin please note this voucher has the following conditions:

  1. In-venue use only. 
  2. Cannot be used on alcohol and excludes kiosk loads.
  3. Can be used on any social activity, arcade load with guest services and food orders.
  4. Expires at the end of 2023 at 11:59PM on December 31st. 
  5. Must be used after initial party/event on a return date. Cannot be used on the same day as issue.

 

CONTACT 

If you have any questions about our Terms of Conditions, please contact us at [email protected]