FREQUENTLY ASKED QUESTIONS
Are you open? (updated 28.04.22)
All venues have reopened. We hope you are all remaining safe and well, and we hope to see you on the lanes soon!
I've made a booking that I need to cancel. How do I get my refund?
Please submit an enquiry through our Contact Us page and one of our lovely team members will be able to assist you!
What will happen to my Powercard balance?
Normally your Powercard balances expire 12 months from the last use but we're protecting your balances by pausing any expiry dates!
Will gift card expiry dates be extended?
Gift card expiry dates will not be extended during this time.
I have a birthday voucher. Can I extend this?
We want to make sure you can celebrate your birthday the right way. So any vouchers that were set to expire from March - May will have a 2-month expiry grace period which we will honour when we re-open!
I have been waiting to receive my major prize. How will I receive this?
All major prizes have been redirected to your preferred delivery address. If you wish to check the status of your major prize, please submit an enquiry on our CONTACT US page and one of our lovely team members will be in contact.
What are your plans in terms of safety and hygiene?
Your safety is our number one priority. That's why we'll always ensure our venues are cleaned and sanitised and will follow all government measures to keep everyone safe. Find out what we're doing to help Spread Fun Not Germs
My question isn't listed in the FAQs, how can I contact you?
FREQUENTLY ASKED QUESTIONS FOR SOCIAL GAMES AT KINGPIN
I am ready to roll like a royal on the bowling lanes, how long does one game take to complete?
One game of bowling at Kingpin lasts around 45 minutes to 1 hour for 5 to 6 people. Plenty of time to score a perfect 300. To be more specific, it translates to each game lasting approximately 10 minutes per person on the lane.
How early should I arrive before my game?
We recommend you arrive 5-10 minutes early to have time to get set up on your lane
Awesome, but how many people per lane?
6 people or less per lane. If you have more people playing and you are keen to have lanes next to each other, book online here.
I have more than 6 people bowling in my squad, will we be bowling together?
Yes, you will, if you book ahead and guarantee your lanes. For all bookings of over 6 people, you will automatically be given 2 side by side lanes. Book online here.
I wore heels, and forgot my socks, do you sell socks in venue?
Yes we do, all our venues have socks for sale, available in men’s, women’s and kids sizes.
What is the deal with shoes, can't I just wear my own?
Bowling shoes are specially made as they allow customers to "slide" when Bowling, helping you hit that strike. It is important that these shoes are worn always as the incorrect footwear is a potential safety risk and can damage the approach to the lanes.
What is our size range for shoes?
We range from Toddlers size 6 up to Men’s size 16
Men's bowling shoe sizes are the same as their normal shoes.
Women's bowling shoe sizes are two sizes below their normal shoe size. Example a ladies size 8 is a bowling size 6.
Kid's shoe sizes are the same as their normal shoes.
Unfortunately, there are no half sizes.
Am I eligible for a discount through my Health Insurer or Activity Guide?
We offer a range of discounts to select organisations we have partnered up with. If you are a member or subscriber of one of the following, please check out the relevant links for how to redeem:
The laser arena is my specialty, how long does a game of laser skirmish last?
laser mission goes for 20 minutes and are purchased in packs of three.
Is there a minimum age for Laser Tag?
For safety reasons, the minimum age for children in our laser arenas is 6 years old. A party for a child turning 5 years old CANNOT be for Laser Tag.
Does my local Kingpin offer laser tag?
All our Kingpin venues have laser tag, so meet you in the arena!
Do I need to wear enclosed shoes?For safety reasons, we recommend wearing enclosed shoes. Thongs are not permitted due to the darkness of the laser arena - we would hate for you to have your toes stubbed or stepped on! It is up to the Team on the day to determine if your footwear is appropriate. If your shoes aren't up to scratch, we will supply you with bowling shoes.
How long does it take to complete an escape room experience?You have 60 minutes to break free from the escape room.
What happens if the time runs out and we haven’t escaped?In rare periods of calm and quiet (no bookings after yours) those requiring a little longer to figure it out, may be offered the Escape Clause. This comes at the price of $20 but gives you a further 15 minutes to emerge triumphant, head held high. Ask your game master – we won’t tell!
How many people can use an escape room at the same time?Maximum 6 people per escape room. We recommend 2-6 people so you have a fair chance of escaping in time.
Which venues have escape rooms?
Which venues have TopSpin table tennis?All venues except Kingpin Norwood
What is the minimum to book a karaoke experience?No minimum number to book karaoke, one is not the loneliest number, but the more the merrier.
What is the maximum amount of people?Each venue has a different maximum number – for more information contact one of our event specialists
What kind of music do you offer?From pop to rock, from country to metal, kid and duet friendly, we have something for everyone. For a complete list of all songs search here
ARCADEOur new Powercard arrives in February 2019 and you’re going to love tapping into all the new benefits.
The Powercard can be used in Kingpin, Timezone and Zone Bowling, meaning you have access to hundreds more games and can shop in any prize redemption store! The new gamecard also uses the latest technology, which gives you the ability to just TAP to start your game, no more swiping is required.
How do I get my new Powercard?You can replace your existing card to the new Powercard at any Kingpin, Zone Bowling or Timezone, it’s free!
Can I still use my old card?No, you can’t because all our game card readers will be changed to the Tap To Play card reader.
When will this change occur?Each venue will be changing over from now until April. When you visit your nearest venue you will be able to change your card once they have them available.
Will I lose my bonus bucks I bought on the old packages?No, your balances will be remain as is, and remain valid for 12 months from the last time you used the playcard. Remember to register your card to ensure that you safeguard your balance.
Will the value of my bonus tickets change?No. Your ticket balance remains unchanged and has the same value as before.
Does the game prices change?No. Game prices stay the same.
How much will it cost me to play?It's up to you. You can recharge any amount, but the larger the amount you recharge the more bonus bucks you will receive.
Why did you change the prices?The change is in part of big behind the scenes improvements to the Zone Bowling/Kingpin guest experience and value initiative.
Why are you more expensive than the competitors?- Because we have better games, having invested millions of dollars in new games
- We have a wider variety of prizes and our customers win more often
- We are investing more than $7m in games this year
Can I split a reload of $100 across more than one card?No. For Arcade Credit to be applied the full amount must be applied to one card. If you split the money across two cards the lesser ratio per card will apply.
Will the games and attractions change?We’re always on the lookout for the latest and greatest games. Some venues are scheduled for some upgrades and refurbishments with potential game movements.
Will my points & credit transfer across to Timezone?Yes, they will! We want you to still be in the running to collect enough tickets to win that plushie you’ve been saving up for!
Which venues have Virtual Reality?
All of our venues offer Virtual Rabbids and we have a range of other VR experiences available at select venues
Are there any age or height restrictions?There are no age restrictions, however for safety reasons the following height and weight restrictions apply:
- Minimum height of 110cm
- Children between 110 and 122cm must be accompanied by an adult
- Maximum weight of 130kg
Please do not play if you are pregnant, claustrophobic, have a heart condition or are prone to motion sickness or dizziness.
FOOD AND BEVERAGE
Can I bring my own food and drinks to centre?No outside food and beverage of any kind is permitted to be brought into the Kingpin.
Hmmm okay, what food do you sell?Our menu is available here
Okay my squad is ready to roll, do I need to pre-book or can I just rock up?We always recommend making a booking to guarantee your spot, whether it is in the Escape Rooms or on the bowling lanes. Click here to book now
Is the bowling pricing per person or for the lane?Per person.
What are your prices?
I booked online, but never received an email confirmation, why?If you didn’t receive a confirmation email here are some reasons why:
- The email supplied could have been entered incorrectly
- It could have ended up in your junk email, have a quick look to double check
- Did you pay with paypal? All receipts are sent to the email address linked to your paypal account, or the email account that paypal supplies.
- The payment may not have been processed.
What is my local Kingpin’s opening hours?Opening times vary by location, please click here and choose your venue to get specific opening and closing times.
WHAT ABOUT REFUNDSCheck out our refund policy here >>