GROUP AND CORPORATE FREQUENTLY ASKED QUESTIONS
How long is an average event?
Events are typically 2-3 hours long depending on the package you have selected. This allows plenty of time for arrivals, activities and of course eating and drinking.
How long does a game of bowling last?
One game of bowling lasts around 45 minutes to 1 hour with 5-6 people per lane. We will make sure to allocate the right number of lanes to your event to give your group the best possible experience.
How long does a game of laser tag last?
Laser goes for three missions of 7.5 minutes. Including briefing and de-briefing, laser will take about 30 minutes to complete.
How long is an Escape Room session?
Each Cryptology Escape Room can last up to one hour, depending on how quickly you can solve it! This doesn’t include briefing and de-briefing.
How many people are required for a package?
Group packages are available to groups of 6 people or more. If your group is under 6 people, we recommend booking the activities you like and adding on some food platters!
Do you do a better rate for our large group?
Group packages are already at a greatly reduced rate as they are offered to groups of 6 people or more only.
Who is my contact on the day of my event?
Once you arrive in centre your host will be your main point of contact for the entirety of your event. Your host is dedicated to your event throughout it! Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have. Please note, the Grand Jewel and Arcade Lord packages do not come with a event host.
How far in advance do I need to book my event?
You can book your event online up to 3 days before your selected date. That gives you time to invite all your guests and for us to curate the best possible experience for you!
How early should I arrive for my event?
We suggest that you arrive around 10-15 minute prior to your event, your activities will be ready at the time your event is scheduled to begin.
What happens if I am running late for my booking?
Please contact us if you are running late as we prepare and start your lanes and food requirements according to the scheduled times on your event booking confirmation. However, we may be able to extend your lanes dependent upon the lane availability at the time your event ends.
Will our lanes be together?
Yes, when you confirm your event consecutive lanes are booked for your group.
Can I book for an adults and kids package together?
Of course. If you are expecting a mix of adults and children at your event it makes perfect sense that everyone can be included in the fun! Please give our Events Specialist teams a call to discuss the best options available for your group.
How do I make payment?
Payment can be made on the day of event. If you would like to pay in full for your event ahead of the day we can take credit card payments over the phone for your booking. A booking specialist will be in contact with you to confirm your details and answer any questions you have about the event. Do we have to pay a deposit and how much is it?
Yes. A deposit amount of $20.00 per person is taken at the time of booking your event online via credit card or PayPal.
What if I need to cancel my event date?
Not a worry, if you need to cancel your event and provide us with notice of more than four (4) days prior to the proposed event date, we will refund your deposit in full.
Within Zero (0) to four (4) days prior to the event, the deposit will be forfeited. However we will always do our best to accommodate your needs and can apply your deposit to a social booking should you wish to book for a later date. A manager will contact you to discuss your options.
What if the number of guests changes?
We understand that things happen that are sometimes out of your control, we will work to accommodate any increase or decrease in numbers for your event, simply give our booking specialist team a call to discuss the options available to you.
For any increases we ask that you please give us as much notice as possible so we can accommodate your request. Are we able to provide our own signage and decorations?
We have beautiful balloons available to our parties, talk to the booking specialist team about how we can make your event one to post about!
For corporate events, the display of banners, signs, labels, decorations or the like must be first approved by venue management and as such must not be nailed, screwed, glued, stapled or similarly adhered to any part of the venue.
Can I bring by own food and drinks to venue?
No food and beverage of any kind is permitted to be brought into Kingpin. However, our packages include excellent Food and Beverage options!
Does KINGPIN cater for all dietary requirements?
Should any of your guests have specific dietary requirements KINGPIN will use its best endeavours to accommodate them, just let our booking specialist team know during the confirmation of your event . For allergen information click here.
Does KINGPIN have insurance to cover our property at the event?
We accept no responsibility or liability for loss or damage to property brought into Kingpin and we suggest the client seek their own insurance to cover such an event.
What happens if we damage KINGPIN property?
Loss or damage caused by the company or group, including its guests and contractors, to any part of Kingpin or its equipment will be the responsibility of the company or group.
What is KINGPIN's security policy?
Venue management reserves the right to exclude or eject any objectionable persons from Kingpin. Security guards can be provided if your function requires them for an additional fee.
Does KINGPIN provide the supervision of children?
Venue management will take all reasonable care but will not accept responsibility for the supervision and wellbeing of a minor.
Can KINGPIN provide me with a risk assessment for our event?
We can email or post a risk assessment at your request.
What are KINGPIN's opening hours?
Opening times vary by location, please click here and choose your venue to get specific opening and closing times.